# Software built around your operations. > Web applications, portals and internal systems for Québec SMEs. Bump builds custom software connected to your CRM, ERP and APIs. Canonical: https://bumpconsultation.ca/en/services/custom-software-development First published: 2026-10-26 Last updated: 2026-10-27 A system that follows the way you work, rather than the other way around. ## At a glance Custom software development creates an application around business needs, such as request management, a portal, case tracking or an internal system. Bump analyses the required operation, designs the interface with users and develops the features and integrations needed to connect existing tools. ## Buy, integrate or build? Custom software is not automatically the best answer. An existing product may fit if its features cover your needs and its operation remains acceptable. An integration may be enough when the problem sits between two tools. Custom development becomes relevant when your process requires features poorly covered by existing solutions. | Option | Consider it when… | | --- | --- | | Existing product | An available solution covers most needs | | Integration | The tools fit but information does not move well between them | | Custom software | The business need justifies a specific interface or logic | ## Bring work together in the right place. A business application can make stages, owners and decision-relevant information visible. The aim is to reduce workarounds and repeated entry, not multiply screens. - Web applications designed for daily tasks. - Portals that centralize requests and documents. - Internal tracking and coordination systems. - Dashboards and reports connected to useful data. - CRM, ERP and API connections. ## Build around a clear scope. We translate the business need into features, journeys and acceptance criteria. The people who will use the system contribute to its design. Access controls, data migration, dependencies and maintenance are considered from the start. Implementation follows the agreed scope. Testing should cover everyday cases and exceptions: denied access, missing data, an unavailable service or an action that needs recovery. ## A request, an owner, a visible status. > Illustrative scenario — fictional data, no client result claimed. A team tracks requests in several spreadsheets. A portal can centralize intake, assign an owner and display progress on a Kanban board. Approval then triggers a CRM update, with visible feedback if an error occurs. This scenario illustrates a possible application. The site’s demonstrations use fictional data and do not represent software already delivered to a client. ## Plan for life after launch. Software depends on hosting, libraries, access and sometimes other services. The proposal should specify deliverables, documentation, maintenance conditions and responsibilities. Code handover, operation and ownership terms are defined in the engagement. Future changes are prioritized around actual use. A coherent initial scope lets the team evaluate operation before adding capabilities. ## What should you validate before launching custom software? Launch preparation includes the people who will use the software. Bump defines the workflows to test and the conditions for real use within the agreed engagement. The software must address the selected need, and your team must know how to operate it. - Use: complete agreed tasks with representative cases. - Access: check roles and the information available to each person. - Connections: test data exchanges and errors in connected systems. - Recovery: explain how to correct data or return to a known working state. - Handover: provide documentation and agree on support after launch. ## Frequently asked questions ### What kinds of software can Bump develop? Our services include web applications, portals, internal systems, dashboards and integrations. Feasibility and scope are confirmed after analysing your needs. ### Can the software connect to our existing systems? Yes. CRM, ERP and API integrations are part of our offer. Available features, permissions, limitations and potential service costs need to be assessed. ### How long does development take? The timeline depends on scope, integrations, data migration and approvals. We specify a schedule in the proposal after assessing these factors; the site does not state a universal delivery time. ### Is maintenance included? Maintenance is a stage in our model, but its scope and terms are defined in the proposal. Corrections, updates, operations and new features need to be distinguished. ### Who maintains the software after launch? The proposal should define responsibility for hosting, access, backups, fixes and changes. Bump agrees on the maintenance scope with your team. Launch and ongoing support both need to be defined; no level of availability should be assumed without agreement. ## About the publisher [Bump](https://bumpconsultation.ca/en/about#editorial-policy) — Bump is a technology consulting company founded by two entrepreneurs in Montréal. Its services connect workflow optimization, AI and software development, and cybersecurity for SMEs. Technology consultant for SMEs · Montréal, Québec ## What changed - Added checks to complete before launch. - Clarified maintenance responsibilities to agree on. ## Contact [contact@bumpconsultation.ca](mailto:contact@bumpconsultation.ca) ## Related - [Workflow automation for small businesses.](https://bumpconsultation.ca/en/services/workflow-automation) — Analyse processes, automate repetitive tasks and connect business software with Bump in Montréal. Workflows designed around your SME’s operations. - [AI integration for your business.](https://bumpconsultation.ca/en/services/ai-integration) — Integrate AI into business tools and processes with Bump: focused agents, document search, summaries and dashboards, with human approval. - [Cybersecurity, with a clear framework.](https://bumpconsultation.ca/en/services/cybersecurity) — Authorized audits, vulnerability identification, remediation and system hardening. Bump supports SMEs in Montréal and Québec. - [Understand before you build.](https://bumpconsultation.ca/en/approach) — Explore the five stages of a Bump engagement: audit, analysis, proposal, implementation and maintenance. Technology consulting designed for SMEs. - [Good questions, before you begin.](https://bumpconsultation.ca/en/faq) — How do you choose between automation, AI and custom software? What does an audit cover? Answers for SMEs considering a technology engagement with Bump.